Policies
General Policies
Municipal Tourist Ecotax:
- The Municipality of Santa Cruz Tourist Ecotax is not included in the prices. According to the Regulation of the Municipality of Santa Cruz N.º 1111/2022, of November 14, 2022, the amount of the Tourist Ecotax is €2.00 (two euros) per guest, from 13 years old, and per overnight stay, up to a maximum of 7 nights. This tax must be paid directly at the hotel reception upon check-in.
Booking terms and conditions:
- You can change the dates of your reservation, customer data and special requests without any penalty, however the rate may be different.
- Credit card details are required to confirm and guarantee your reservation and their use is restricted by the rate conditions. The hotel reserves the right to pre-authorise the card prior to arrival. No deposit or prepayment will be charged when making your reservation. Your reservation will be paid in full at the hotel upon check-out.
Booking cancellation:
- No penalty will be applied to reservations canceled up to 72 hours before the arrival date.
- In case of no-show, without prior notice, the amount corresponding to three-night rate will be charged to your credit card.
- Check in time 2:00 PM
- Check out time 12:00 PM
- Children age 7 - 12
- Pets not allowed
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